Our Warranty/Returns Policy
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, except where otherwise outlined and agreed upon in writing.
To be eligible for a return of merchandise, any product purchased from our online store must be unused and in the same condition that you received it. It must also be in the original packaging.
To be eligible for a return of service/repair expenses, any service or repair which you have contracted with us to perform for your vehicle on your behalf must fail due to our error in installation/ repair procedures. We are not liable for defective or damaged parts, except where the installation of a clearly defective or damaged part is due to our error in installation/ repair procedures. We are not liable for any damages to your vehicle, injuries, or failure of repairs/ services we have performed for you or failure of parts we have installed for you, due to your negligence, failure to follow our recommendations, or your unreasonable abuse of your vehicle.
In the event that any service or repair which you have contracted with us to perform for your vehicle on your behalf fails due to our error in installation/ repair procedures, you agree to notify us immediately. This does not include emails, text messages, in-person visits, phone calls, or voicemails from you, in which our authorized representative(s) have not officially acknowledged and confirmed receipt of. If more than 7 days have passed and you have failed to notify us of the issue, without reasonable explanation as decided by our authorized representative(s), we are then released from our obligation to remedy the issue.
We reserve the right to issue a store credit, issue a full or partial refund, or remedy the error to the vehicle directly at a reasonable time that is convenient for our schedule and yours. Each request for refund will be reviewed directly on a case by case basis, and you will be informed of our decision on how we will remedy the error, whether by store credit, refund, or fixing the error directly at our own additional expense, prior to us taking steps to remedy the issue.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, unless otherwise instructed to do so by our authorized representative(s).
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Defective parts, where we will replace the part specified under any applicable (separately documented and agreed upon) warranty and will not issue a refund for labor already performed. Labor which has already been performed, except in rare circumstances as determined by our authorized representative(s).
Any item that is returned/ reported more than 30 days after delivery or 7 days after completion of service/ repair except in rare circumstances as determined by our authorized representative(s).
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or letter to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and the provisions surrounding the same, if any.
If you are approved for a direct refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Warranties
There are times when you may be issued separate warranty paperwork for specified services, parts, or purchases made with us. Refer to your original warranty paperwork for the terms and conditions of the same.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@5thgearks.com.
Exchanges (if applicable)
We only replace items or parts if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@5thgearks.com and send your item to: 2528 S Kansas Ave Topeka Kansas US 66611.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 2528 S Kansas Ave Topeka Kansas US 66611 unless otherwise instructed in the original packaging inserts or by our authorized represetative(s).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.